Repairs Scheduler

Job Title: Scheduler
Salary: £28,500 per annum
Contract: Full-time, Permanent
Location: Waterloo, London
Sector: Social Housing

About the Role

Our client is committed to supporting individuals across South London who need a home. They help tackle the shortage of good quality, affordable housing by providing homes to those most in need.

The Scheduler plays a vital role in supporting the Repairs and Trades team by ensuring the effective daily operation of the scheduling system.

Key Responsibilities

• Operate the scheduling system to ensure appropriate technical resources are allocated to jobs
• Provide support and best practice guidance on the scheduling system to maintain high utilisation
• Allocate resources for void property repairs in line with performance KPIs

About You

• Educated to GCSE level or equivalent
• A natural understanding of what excellent customer care looks like and a commitment to delivering it
• Experience in deadline-driven environments
• Ability to problem-solve using common sense and resourcefulness
• Knowledge or experience in housing, repairs, or a related field
• Experience delivering front-line services and handling challenging customer interactions
• Strong verbal, listening, and written communication skills
• Competent in handling telephone and email communication, especially in difficult situations
• Proficient IT and data entry skills
• Good literacy and numeracy

Benefits

• £28,500 annual salary
• 29 days annual leave
• 4%-6% pension contribution
• Additional employee benefits package

Ready to make a difference in social housing?

If you're motivated by customer service and want to help ensure the smooth delivery of vital repairs services, we'd love to hear from you.