Resident Liaison Officer

Resident Liaison Officer
South East London
Perm
Monday - Friday
£32,000 to £33,000

Must have Driving Licence and Social Housing Experience

Daniel Owen are proud to be representing a well-known company based in the South East London area who are looking for a highly skilled Resident Liaison Officer to join their team.

Duties - Resident Liaison Officer

• Proactively respond to expressions of dis- satisfaction at the initial stage, preventing escalation wherever possible.
• Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
• Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our service
• Visit and meet residents in their homes, when required or requested, dealing with their needs and queries ensuring they are kept informed at all times
• Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction