Scheduling Team Leader

Scheduling Lead - Edinburgh | £31,000 | Permanent

Job Type: Permanent
Start Date: Immediate (or following notice period)
Industry: Maintenance / Facilities Management
Location: Edinburgh
Salary: £31,000
Working Hours: Monday - Friday, 8:00am - 4:00pm (Flexi)

Job Description:

A fantastic opportunity has arisen for an experienced Scheduling Lead to join a leading maintenance team in Edinburgh. This role will see you managing a team of contact centre operatives, ensuring efficient scheduling and planning operations across the business. Prior experience in a planning or scheduling environment is essential.

Key Responsibilities:

• Day-to-day management of the contact centre team

• Conducting monthly 1:1s and performance reviews

• Maintaining training documentation and supporting staff development

• Ensuring all compliance and scheduling processes are adhered to

• Supporting management in implementing new processes

• Leading and motivating the team in a dynamic and fast-paced environment

Requirements:

• Minimum 3 years' experience in a contact centre environment

• Proven experience in a leadership or supervisory role

• Strong communication and organisational skills

• High attention to detail and ability to prioritise workloads effectively

• Comfortable leading a team through change and process improvement

If you're interested in this opportunity, please send your CV to or call Jess on 01618869670 to discuss further.

Key Terms: Maintenance Planner, Scheduling Team Leader, Contact Centre, FM, Facilities Management, Edinburgh, Scheduler, Team Management, Planning