Service Desk Coordinator

Service Desk Coordinator
Permanent
Based in East London
£28-32K per annum dependent on experience

Key responsibilities:

- Scheduling work: Plan and assign tasks to engineers and subcontractors, optimising for efficiency and response times.
- Emergency response: Act as a first point of contact for client-reported emergencies and oversee engineer attendance.
- Workload management: Take ownership of the daily workload, manage the completion of both preventative and reactive tasks, and ensure work is completed within set Service Level Agreement (SLA) targets.
- System and data management: Use CAFM systems (JobLogic experience is a HUGE benefit) to manage tasks, monitor completion, and produce monthly performance reports.
- Communication: Liaise with both clients and the facilities team.
- Technical assistance: Help diagnose technical issues to ensure work orders are assigned the correct "P" (Priority escalations) code and have the right level of technical ability assigned.

Experience:

- Previous experience in facilities coordination role is greatly desired. Customer-facing FM/Ops role is beneficial

- Proficiency in CAFM property management systems is highly valued. JobLogic experience will be a huge benefit as this CAFM system is what we currently use.

- Ability to multitask; self-started; scrappy; resilient; ability to work under pressure; make effective decisions quickly.

Benefits:

- competitive salary

- enhanced private healthcare

- amazing team; loads of team socials; WeWork office space