Temp Accommodation Officer

Temp Accommodation Officer Role - Housing Role

6 month minimum temp

35 hour week - hybrid working available

£160 PAYE a day

Duties:

• To manage a caseload of households that have been identified as ready to move on from temporary accommodation into settled accommodation. Using the information about the household to offer suitable (as legally defined) settled accommodation for them, in order for the Council to discharge duties. This could be private rented accommodation, supported housing, direct offer of social housing, choice-based lettings or other settled accommodation options.
• To review information about the household, updating the housing needs assessment, and other documentation, as necessary, to ensure the needs of the household are fully understood.

• Be a champion for excellent customer service delivery and customer care and contribute to the development and delivery of an integrated service.

• Be self-serving with respect to administration, case record keeping and other related duties and utilise IT systems to update and record information required according to guidance and established procedures.
• To control and conduct all activities to issue relevant discharge notifications to end homelessness duties and maintain relevant records. Including issuing offer letters, discharge notices, managing offer refusals, and other appropriate communications as appropriate to support the statutory process.

• To assist with resettlement and barriers to moving into the property offered, so the household is ready to be able to quickly accept the offer and move in. Supporting households to find out about their new communities and take the steps needed to settle into a new home, for example about claiming benefits and how to apply for schools.

Organisational Objectives

• Contribute to the implementation of the Council's corporate objectives:
• Health and safety at work
• Performance management
• Equal opportunities and managing diversity policies
• Customer care and quality initiatives such as Gold Standard
• Corporate strategies and policies