Voids Service Manager

Voids Service Manager
Industry - Repairs and Voids
Location - South East London
Hourly Rate - £30-£35ph

Job Description

Daniel Owen are proud to be partnered with a large growing property maintenance company in the London area. This is an exciting opportunity to join a company with an aggressive growth plan.

They are looking for a Voids Service Manager to come on board and manage all the Voids contracts. Working closely with the Operations Manager, you will manage the day-to-day operation of the contract and have overall responsibility for tenant and client satisfaction and involvement.

Daily responsibilities for the successful Voids Service Manager will include:

• You will achieve or exceed budgeted profits whilst adding value to the client's property and service portfolio.
• Manage the development and performance of all contract operations and establish and maintain relationships.
• Ensure a high standard of service delivery of both directly delivered and subcontracted services.
• Achieve or exceed service level agreements and key performance indicators as well as identify opportunities for contract improvements and expansion.
• Develop and maintain excellent relationships with the client representatives and customers as appropriate and maintain best practice introducing innovative processes which will add value and drive efficiencies.
• Experience managing all the void projects.
• To recruit and develop a team including tradesman, local contractors able to refirb/re-model void properties.
• Able to price and programme works from drawings, organising labour and materials etc.
• Regularly review service delivery.

Requirements for the role:

• You will have a proven track record and experience of managing reactive and major works projects.
• The successful candidate will be able to work productively in a pressurised environment, act decisively when faced with urgent issues while consistently maintaining a high level of service at all times.
• Social Housing, Local authority or contractor experience is a must.

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